Where do you ship?
Website orders can be shipped globally and are dispatched from our warehouse in the UK. You can also purchase many of our products on Amazon in the following countries: UK, Germany, France, Spain, Italy & Australia. These orders are fulfilled by Amazon prime from stock stored at Amazon warehouses.
What are your shipping fees?
When ordering from our website, the following rates apply:
– Free shipping for orders over £30
– Flat rate of £5 for orders under £30
– Free shipping for orders over €70
– For orders over €70, shipping is charged at £7 per order + £0.50 / item. Shipping charge will be added at checkout.
USA, Australia & NZ:
– Shipping is charged by total weight of order and will range between £8 – £11.50 + £0.50 / item. Shipping charge will be added at checkout.
** Please ensure to enter your shipping address correctly as once it has been received and dispatched we cannot alter the address and you will be charged the standard applicable postage rate to resend.
When will I receive my order?
We strive to ship all products the same or next business day. If your order is placed on a public holiday it will be shipped on the next immediate business day. From time of dispatch:
– 1st class – 24 hours
– 2nd class – 48 hours
Europe: 4 – 7 days
Australia & NZ: 6 – 9 days
USA: 6 – 9 days
RETURNS & EXCHANGES
At JSK, we love our products and we want you to love them too; if an item hasn’t met your expectations, you can send it back within 90 days of your purchase and will refund you minus shipping cost. We unfortunately do not offer returns or exchanges beyond this time period.
Returns and exchanges can be made via post with proof of purchase, preferably a copy of the original receipt, after initial contact with us.
Please note, we do not offer exchanges or refunds if there has been any damage to the product.
If the product is discontinued or out of inventory, we will replace a new or comparable product and options will be provided for selections.
Please contact us via email first that way we can discuss the issue and work out the best solution. You can also email us with any questions you may have regarding your JSK product, it doesn’t have to relate directly to returns or exchanges.
If you wish to cancel an order placed please contact us explaining the reason for the cancellation and we will do our best to resolve your request. We cannot guarantee that all transactions can be cancelled in full due to shipping and processing charges.